‌Effective Date: September 20, 2026‌

Welcome to the official Shipping Policy of WFBL Pets GmbH, your trusted Germany-based destination for high-quality, thoughtfully designed pet accessories. This policy applies to all orders placed on our e-commerce platform accessible at www.wfblpets.com, covering our full collection of pet grooming brushes, deshedding gloves, portable pet water bottles, interactive toys, and all other pet care products we offer. We work diligently to make sure every furry friend across our delivery regions receives their new favorite pet gear safely, quickly, and at transparent, fair costs that align with the expectations of our community of pet parents. All our shipping operations are managed from our headquarters and fulfillment center at Hinrichsholz 1, 24376 Kappeln, and our team can be reached for any shipping-related questions at [email protected] or by phone at +49 46429229553 during our regular business hours from 9:00 to 18:00 CET on workdays.

1. Order Processing Time

Every order you place at WFBL Pets goes through a careful, quality-controlled processing workflow before it leaves our warehouse:

• All orders received before 14:00 CET on a business day will be processed, packed, and handed over to our shipping carrier on the very same day. Orders placed after 14:00 CET, or on weekends and official German public holidays, will be processed on the next following business day.
• Our team conducts a double quality check for every item before packing, to make sure the grooming brush, deshedding glove, insulated pet water bottle, or chew toy you ordered is in perfect condition, with no manufacturing defects. We will also include a small complimentary pet care tip card in every parcel, to help you make the most of your new pet accessory.
• In extremely rare cases where a popular item is temporarily out of stock in our Kappeln warehouse, our customer support team will contact you within 24 hours to inform you of the minor delay, confirm if you would like to wait for restock, or adjust your order with alternative in-stock products of equivalent quality. No order will be left unnotified during processing.

2. Delivery Regions and Shipping Rates

We currently support shipping to all destinations within Germany, with tiered rates designed to reward regular shoppers and cover transparent logistics costs:

• ‌Standard Domestic Shipping‌: For all orders within Germany that total less than 40,00 €, the flat standard shipping rate is 3,90 €. The estimated delivery time for standard service is 3 to 5 business days after the order leaves our fulfillment center.
• ‌Free Threshold Free Shipping‌: All orders that reach a total value of 40,00 € or more qualify for completely free standard domestic shipping, with no hidden additional fees added at checkout.
• ‌Express Shipping Option‌: If you need your pet gear sooner for an upcoming hiking trip, grooming session, or as a gift for a fellow pet lover, we offer express shipping service for a flat rate of 7,90 €. Express orders will be delivered to your door within 1 to 2 business days after dispatch.

For customers located in other European Economic Area countries, we offer tracked international shipping with rates calculated dynamically at checkout based on your destination, and an estimated delivery window of 5 to 10 business days. All international parcels come with full tracking information, and any applicable customs duties or import taxes specific to your local region are the sole responsibility of the customer, which we will clearly state on our product cart page before you confirm your order.

3. Order Tracking and Delivery Updates

As soon as your order is dispatched from our Kappeln warehouse, we will automatically send you a dispatch confirmation email that includes your unique parcel tracking number, and a direct link to view the real-time delivery status on our partnered carrier’s website. You can also find the latest tracking information anytime by logging into your personal user account on www.wfblpets.com and navigating to the “My Orders” section.
If you do not receive your dispatch confirmation email within 2 business days after placing your order, please check your spam or junk mail folder first, or contact our support team directly so we can resend the notification for you. We also send you a delivery alert SMS or email the day before your parcel is scheduled to arrive, to make sure you can arrange to be available to receive your package and prevent it from being left unattended.

4. Shipping Issues and Resolutions

We take full responsibility for any problems that arise during the shipping process that are caused by our packing errors or operational mistakes:

• If your parcel is marked as delivered by the carrier but you have not received it at your specified address, please contact us within 7 calendar days of the delivery marked date. Our team will launch a full investigation with the logistics provider immediately, and we will arrange a free re-dispatch of your order or process a full refund if the parcel is confirmed lost.
• If the outer packaging of your parcel is visibly severely damaged when it arrives, please take photos of the broken packaging and the condition of items inside, and send them to our support email within 48 hours of delivery. We will send you a replacement of any damaged product free of extra shipping charge, no extra hassle required.
• Please double check that you have entered a complete, accurate shipping address and valid contact phone number at checkout. If a parcel is returned to our warehouse because of an incorrect or incomplete address you provided, you will be responsible for covering the cost of a second re-dispatch to the corrected location.

If you have any other questions regarding shipping timelines, service coverage, or your specific order status, do not hesitate to get in touch with our team anytime. We are always happy to assist you to make sure your new pet accessories reach you and your beloved furry friend smoothly.