‌Effective Date: September 20, 2026‌

These Terms of Service constitute a legally binding agreement between you, the user and customer of our platform, and WFBL Pets GmbH, a registered German pet accessory e-commerce company headquartered at Hinrichsholz 1, 24376 Kappeln, Germany. Our platform, accessible at www.wfblpets.com, is operated by our team of passionate local pet lovers, dedicated to curating high-quality, thoughtfully designed pet accessories for every pet parent across the region. By accessing our website, browsing our full product collection, creating a user account, placing an order for pet grooming tools, portable water bottles, interactive pet toys or any other merchandise we offer, or interacting with our services in any capacity, you confirm that you have read, understood, and agreed to be bound by every clause outlined in these Terms of Service, alongside our publicly posted Privacy Policy, Shipping Policy, and Refund and Returns Policy. If you do not agree with any part of these terms, you may not access or use the www.wfblpets.com platform for any purpose.

1. Platform Operator and Contact Information

The official service provider and legal operator of the www.wfblpets.com e-commerce platform is WFBL Pets GmbH. For all inquiries related to these Terms of Service, your orders, or any aspect of our platform services, you may reach us via the following official contact channels at any time:

• Official Contact Email: [email protected]
• Contact Phone Number: +49 46429229553
• Registered Physical Address: Hinrichsholz 1, 24376 Kappeln, Germany
  Our customer support team is available to respond to your queries during our regular business hours, 9:00 to 18:00 CET on all standard German workdays, excluding official national public holidays. We will make all reasonable efforts to reply to your formal requests within 3 business days from the date we receive your message.

2. Eligibility for Platform Usage

To create a user account on our website and place an order, you must be at least 18 years of age, or have reached the legal age of majority in the jurisdiction where you reside, and hold full legal capacity to enter into a binding purchase agreement. If you are under the age of 18, you may only use our platform with the supervision and explicit consent of a parent or legal guardian, who will take full legal responsibility for all activities conducted under your account.
By registering for an account on www.wfblpets.com, you confirm that all information you provide during the registration process, including your full legal name, valid email address, accurate billing and shipping address, and contact phone number, is true, complete, and up to date at the time of submission. You are solely responsible for updating your account details promptly if any of this information changes at a later date, to ensure we can process your orders and deliver updates to you without disruption. You are also fully responsible for maintaining the confidentiality of your account login credentials, including your unique username and password, and for all activities, purchases, and actions that take place under your account, whether you have explicitly authorized those actions or not. If you detect any unauthorized use of your account, you must notify our support team immediately, so we can take steps to lock access to your account and prevent further unauthorized activity. We reserve the right to refuse service, delete accounts, or cancel orders at our sole discretion if we determine any user has provided false registration information, is under the minimum eligible age to use our services, or is violating any of the clauses outlined in these Terms of Service.

3. Product Information and Pricing

All pet accessories listed for sale on the www.wfblpets.com platform, including our full range of 2-in-1 grooming brush and nail file for small pets, adjustable shedding blades, dematting combs, rubber curry brushes for short-haired sensitive pets, five finger grooming gloves, eco-friendly plant-based portable pet water bottles, durable rubber fetch rings, natural rubber teething chew toys, and all other merchandise, have their product descriptions, feature details, high-resolution images, and displayed prices published directly on their corresponding product pages. We make every reasonable effort to ensure that all product descriptions, size specifications, and color representations are as accurate as possible, but minor differences in color rendering on your personal device screen may result in slight visual variations from the actual physical product you receive, which does not qualify as a product defect.
All listed prices on our website are denominated in Euro, and include the applicable German value-added tax (VAT) that is legally required for domestic sales within Germany. Shipping fees, customs duties, and import taxes for international orders outside of Germany will be clearly calculated and displayed to you at the checkout page before you confirm your purchase, so there are no unexpected hidden charges added to your order total after payment. We reserve the right to adjust the pricing of our products, run temporary promotional campaigns, or modify shipping fee structures at any time without prior notice, but any price changes will never affect orders that you have already successfully confirmed and paid for before the new pricing goes into effect. On very rare occasions, human error or system malfunctions may result in a product being listed on our website at an incorrect price that is far below its actual market value. In the event of a confirmed pricing error, we reserve the right to cancel your order even after you have received an order confirmation notification, issue a full 100% refund of the amount you paid, and notify you of the error to explain the situation clearly.

4. Order Placement, Acceptance and Payment Terms

When you click the final “confirm order” button at the end of the checkout process on our platform, you submit a legally binding purchase offer for the items in your shopping cart to WFBL Pets GmbH. We will send you an automated email immediately after receiving your order to confirm that we have received your order details, but this automated confirmation does not constitute formal acceptance of your purchase contract. Our formal acceptance of your order only takes place when our warehouse team completes the order processing steps and dispatches your purchased pet products to your designated shipping address, at which point a formal dispatch confirmation email will be sent to your registered email address.
We support all major, widely used secure payment methods for your purchases on our platform, including Visa, Mastercard, Maestro credit and debit cards, PayPal, SEPA direct transfer, and other regionally popular secure payment options that may be added to our checkout system from time to time. By submitting your payment information during the checkout process, you confirm that you are the legal authorized holder of the selected payment method, and you have full legal right to use that payment method to complete the transaction. All payment processing activities are handled by PCI DSS certified, fully compliant payment service providers, and we never store full sensitive credit card or bank account details on our own local servers, to protect your financial data security. If your payment is declined for any reason during checkout, our system will not complete your order, and you may contact our support team for assistance if you encounter repeated payment failures. We reserve the right to reject and cancel any order if we identify suspected fraudulent payment activity, unauthorized card usage, or unusual bulk order patterns that indicate the order is being placed for unauthorized resale purposes without our prior written agreement.

5. Intellectual Property Rights

All content published on the www.wfblpets.com website, including all website page designs, original text content, product descriptions, product photographs, graphical logos, brand slogans, “Happy Pets, Happy Daily Life” tagline, user interface layouts, underlying website source code, and all other digital assets on our platform, are the exclusive intellectual property of WFBL Pets GmbH. These works are protected by German copyright law, European Union copyright regulations, and international intellectual property treaties.
You are granted a limited, non-exclusive, non-transferable, revocable personal license to access, browse, and use the website content for your personal, non-commercial use only. You may not reproduce, distribute, publicly display, modify, mirror, republish, download, store in a retrieval system, or transmit any of our platform content in any form or by any means, for any commercial or public purpose, without our explicit prior written permission. You may not use our brand name, WFBL Pets, our official logo, or any of our product images for any third-party website, social media account, e-commerce store, or advertising campaign without obtaining a formal written licensing agreement signed by a representative of WFBL Pets GmbH. Any unauthorized usage of our intellectual property assets will be considered a clear violation of these Terms of Service, and we reserve all rights to pursue legal remedies against such unauthorized usage to protect our intellectual property rights.

6. User Conduct and Prohibited Activities

When you access and use the www.wfblpets.com platform, you agree that you will not engage in any of the following prohibited activities:

1. Any activity that violates applicable local, state, national, or international laws, regulations, or court orders in your jurisdiction or in Germany.
2. Attempting to gain unauthorized access to our website servers, other user accounts, or internal network systems through hacking, password mining, distributed denial of service attacks, or any other malicious means.
3. Uploading, transmitting, or distributing any malicious computer viruses, malware, spyware, or harmful code that is designed to disrupt, damage, or alter the functionality of our website infrastructure, or the devices of other platform users.
4. Copying, scraping, crawling, or harvesting product data, user information, or website content from our platform through automated tools such as web spiders, bots, or scrapers, without our explicit prior written approval.
5. Using our platform to post, share, or transmit any harassing, defamatory, obscene, discriminatory, violent, or otherwise inappropriate content that harms the rights of other users, our team, or third parties.
6. Placing orders with fraudulent intent, including filing false refund claims, intentionally initiating unauthorized payment chargebacks for completed and delivered orders, or falsely claiming parcels are lost while retaining the received products, in violation of our Refund and Returns Policy.
7. Reselling, redistributing, or wholesaling the pet products you purchase from our platform to third parties as part of a commercial business operation, without first obtaining our formal written B2B partnership authorization.
   If we identify that you have engaged in any of the prohibited activities listed above, we reserve the right to immediately restrict your access to our website, permanently suspend or delete your user account, cancel all pending unshipped orders linked to your account, and if necessary, report the illegal activity to relevant law enforcement authorities to protect our legitimate rights and the safety of our entire user community.

7. Third-Party Links and Services

The www.wfblpets.com website may contain hyperlinks that redirect you to external third-party platforms, including our official social media pages, trusted pet care advice blogs, shipping carrier tracking portals, or partner brand websites. We do not operate or control the content, privacy practices, and service terms of any of these external third-party websites. The inclusion of any third-party link on our platform does not constitute an official endorsement, approval, or affiliation with that external website by WFBL Pets GmbH. You acknowledge and agree that WFBL Pets GmbH bears no responsibility or liability for any damages, losses, or issues that arise from your access and usage of external third-party websites, and you should review the separate terms of service and privacy policy of those third-party platforms carefully before you provide any of your personal data or complete any transactions on those sites.

8. Limitation of Liability

WFBL Pets GmbH shall not be held liable for any indirect, incidental, special, consequential, or punitive damages arising from your usage of our platform or purchased products, including but not limited to lost profits, lost business revenue, interrupted business operations, or data loss, regardless of whether we have been advised of the possibility of such damages in advance. Our total aggregate maximum liability to you for any and all claims related to our platform, our services, or products you purchased from us, shall never exceed the total actual amount you paid to WFBL Pets GmbH for the specific order that is the subject of your claim.
This limitation of liability clause does not apply in cases of intentional gross negligence, willful misconduct, personal injury, or death caused directly by our actions, or in any scenario where the relevant applicable local law prohibits the limitation or exclusion of liability, and all such legally mandated liabilities are fully reserved.

9. Modifications to Services and Terms

We reserve the right to modify, temporarily suspend, or permanently discontinue any part of the www.wfblpets.com platform services, product offerings, or website functionality at any time, without prior notice to you, for reasons including system maintenance, security updates, stock adjustments, or business operation optimization. We will not be liable to you or any third party for any modification, suspension, or permanent discontinuation of all or part of our e-commerce services.
We may also periodically update and revise these Terms of Service to reflect new product features, changes in our business operation workflows, or updates to applicable legal and regulatory requirements. When we make material changes to these terms, we will update the effective date at the top of this page, publish the revised terms on our website, and send you a prominent notification via your registered email address or a pop-up alert on our platform before the new revised terms go into effect. Your continued access to our website and placement of new orders after the effective date of the revised Terms of Service will be treated as your full acceptance and agreement to the updated clauses.

10. Dispute Resolution and Governing Law

These Terms of Service, and any disputes, claims, or disagreements that arise out of or relate to your usage of our platform, your purchase of products from WFBL Pets GmbH, or the interpretation of these terms, shall be exclusively governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding its conflict of law rules. Any legal dispute that cannot be resolved through friendly mutual negotiation between both parties shall be submitted to the exclusive jurisdiction of the competent local courts located in Schleswig-Holstein, where our company’s registered office in Kappeln is situated.
If any individual clause outlined in these Terms of Service is found by a competent court to be invalid, unenforceable, or against applicable law, that specific clause shall be deemed severable from the rest of the agreement, and all remaining clauses of these Terms of Service shall remain in full force and effect, and continue to be legally binding between you and WFBL Pets GmbH.

If you have any questions about any clause in these Terms of Service, do not hesitate to reach out to our team at any time via our official contact channels. We are happy to provide you with detailed clarifications to ensure you have a full, clear understanding of our service rules.